Desktop app

Setting up your Jabra headset

Configure your Jabra headset with Jabra Direct so it works well with Cradle.

A new Jabra headset is set up sensibly enough out of the box, but a few tweaks in Jabra Direct make it noticeably better for Cradle calls. The main one is hearing-protection sensitivity. The default is set high enough that it can clip the start of louder calls.

What you'll need

A Jabra headset with its USB dongle (if it's a Bluetooth model).
A Windows or Mac computer with Jabra Direct installed. It's a free download from Jabra.

Configure the headset

Plug the headset's dongle into your computer. If it's a wired headset, plug it in directly.
Open Jabra Direct. Your headset should appear in the device list at the bottom.
Click the headset and open Device settings.
Under the Headset section, set Audio Protection (SafeTone) to Basic protection. The default (full protection) is sensitive enough that some calls will sound clipped or quiet. Basic gives you the same warnings about sustained loud audio without limiting normal call volume.
Have a look through the other settings while you're here. Useful ones:
- Ringtone in headset: switch off if you find the headset ringing duplicates your laptop's ring.
- Motion detection and Auto sleep: switch off if you find audio cuts when you move your head.
- Headset name: set this in shared offices, so you don't accidentally connect to a teammate's dongle.
Click Apply. The headset may restart briefly.
Close Jabra Direct. The settings are saved on the headset itself, so you don't need to keep the app running.

Gif Jabra Direct Setup

Keep firmware up to date

Jabra Direct also tells you when there's a firmware update for either the headset or its dongle. Take them when offered. Out-of-date firmware is the cause of most of the obscure audio bugs we see in support.