Cradle homeCradle homeCradle homeCradle home
  • ← cradle.io
  • Create ticket
  • Log in
Log in
  • Help Centre Home
  • What's New
    • Cradle support hours and contact
    • First-time setup checklist
    • How do I get set up?
    • I can't sign in to Cradle
    • Installing Cradle on Linux
    • Installing Cradle on macOS
    • Installing Cradle on Windows
    • Installing the Cradle desktop app
    • Multi-factor prompts from Google or Microsoft
    • Setting up your team in Cradle
    • Signing into the Cradle desktop app
    • Signing out and switching accounts
    • Uninstalling and reinstalling Cradle
    • Updating the Cradle desktop app
    • Where to find call recordings
    • About WhatsApp message templates
    • Bluetooth headsets
    • Calling a Group
    • Changing your name or email
    • Choosing your microphone and speaker
    • Click to call using Cradle
    • Cradle Chrome extension
    • Customising the ringtone
    • Desktop app call log
    • Desktop App Default Country Code
    • During a call on the desktop app
    • Enabling Cradle notifications for messages
    • Headset options
    • How do I control call recording on my computer?
    • How does presence work?
    • I can't access this feature
    • I can't make international calls
    • Making calls with the desktop app
    • Receiving calls on the desktop app
    • Replying to an SMS
    • Sending a WhatsApp message from the desktop app
    • Sending an SMS from the desktop app
    • Setting up your Jabra headset
    • Setting your status
    • Signing in on multiple devices
    • SMS availability today
    • Syncing Cradle presence with Microsoft Teams
    • The shared SMS inbox
    • The WhatsApp 24-hour window
    • WhatsApp and SMS on the same number
    • WhatsApp availability today
    • Where admin tasks live
    • Where your contacts come from
    • Why does my Cradle SMS need a separate number?
    • Windows audio setting recommendations
    • Wrap-up time
    • How do I control call recording on my iOS device?
    • iOS Smart Presence
    • Making a call on the Android app
    • Making a call on the iOS app
    • Setting up Cradle on Android
    • Setting up Cradle on iOS
    • Some things to know about Android
    • Transferring a call
    • Transferring a call on the iOS app
    • Turning off voicemail on your mobile
    • Adding someone to a call already in progress
    • Emergency calling
    • How to do a blind transfer
    • How to do a cold transfer
    • How to do a warm transfer
    • How to start a conference call
    • In-call controls, hold, mute, and the dial pad
    • Transferring calls, overview
    • Voicemail overview
    • What do I need to know about call recording with Cradle?
    • Why can't I call international numbers?
    • BYOC (Bring Your Own Carrier) details
    • How can I port my current number to Cradle?
    • How do I set up my numbers?
    • Phone numbers in Australia
    • Phone numbers in New Zealand
    • Phone numbers in the United Kingdom
    • Set up Call Diversion
    • What regulations does Cradle have for number purchases?
    • Benefits of Cradle and FYI
    • Benefits of Cradle and Xero
    • Benefits of Cradle and XPM
    • Cradle + HubSpot workflow: SLA assurance
    • Cradle + HubSpot workflow: welcome email
    • Cradle and HubSpot
    • Cradle and HubSpot workflow: dealing with voicemail
    • Cradle and HubSpot workflow: phone call attribution
    • Disconnecting FYI
    • Disconnecting HubSpot
    • Disconnecting Xero
    • Disconnecting XPM
    • Enrol a qualified call into a sequence
    • How can I add contacts to HubSpot from Cradle?
    • How do I find information about my HubSpot contacts in Cradle?
    • How does Cradle match up my HubSpot contacts?
    • How SMS messages appear in FYI
    • How SMS messages appear in HubSpot
    • How to get FYI set up to work with Cradle
    • HubSpot reporting: who needs a call?
    • HubSpot workflows and automation with Cradle
    • Raise a task when a customer leaves a voicemail
    • Reconnecting after a permissions change
    • Report on inbound vs outbound calls in HubSpot
    • Send a welcome or thank-you email on qualification
    • Send an automated follow-up via email or SMS when a contact leaves a voicemail
    • Setting up the Xero integration
    • Setting up the XPM integration
    • Support callback booking
    • Using the Cradle webhook API
    • What does Cradle + HubSpot do with my contacts and companies?
    • What information shows up in the call engagement in HubSpot?
    • What properties does Cradle add into HubSpot?
    • Xero integration FAQs
    • XPM integration FAQs
    • How can I update my billing information?
    • How do I cancel my account?
    • How does Cradle's pricing work?
    • Advanced Group settings
    • Call log page
    • Call summary tips and tricks
    • Change the default caller ID
    • Comparing people side by side
    • Cradle availability and service level
    • Cradle installation for IT administrators
    • Custom Rule voice menu recording
    • Customise recordings
    • Customise the Group voicemail recording
    • Customise the Rule voicemail recording
    • Firewall settings for Sophos UTM 9
    • General networking guidelines
    • Get Cradle working with Streamline
    • Getting SMS switched on for a Cradle number
    • Holiday or shutdown period? Prep your phones
    • How can calls be sent to a mobile?
    • How can I control call recording?
    • How can I invite my team?
    • How do I create Groups?
    • How do I remove a person?
    • How do I set rules for incoming calls?
    • How do I update an email address?
    • How to ensure Windows respects DSCP headers
    • How to get in touch with us
    • Is my internet good enough?
    • Security overview
    • Smart Connect
    • What if your team are going on holiday?
    • What is the Groups report?
    • What's the Cradle dashboard?
    • What's the Groups list report?
    • What's the Overview report?
    • What's the People report?
    • Writing a good call summary prompt
    • A call or message isn't logging to my CRM
    • Audio and headset issues on Windows
    • Audio cuts out on Windows with a Bluetooth headset
    • Audio issues on Linux
    • Audio issues on macOS
    • Calls drop or sound choppy
    • Cradle on hotel Wi-Fi
    • Cradle says I'm offline
    • Cradle with a VPN
    • Echo or robotic audio
    • I can't hear the other person
    • I can't see the messaging icon
    • I'm not getting notifications for incoming messages
    • Is Cradle online?
    • Microphone permission on Linux
    • Microphone permission on macOS
    • Microphone permission on Windows
    • The app crashed, sending logs to support
    • The app is slow to start
    • The other person can't hear me
    • What do I do if Cradle won't log in?
    • What does it mean if my calls are marked as spam or private?
    • Why a caller's name isn't showing up
    • Why am I not receiving calls?
    • Why did my message fail to send?
    • Why is this number greyed out?
    • Your session has expired
    • Acknowledgements
    • Cradle Terms of Access
    • Fair Use Policy
Help CentreIntegrationsDisconnecting XPM

Integrations

Disconnecting XPM

How to disconnect the Cradle and XPM integration.

How to disconnect

Open the Integrations page in the admin portal and click Disconnect from XPM.

Prev
Disconnecting Xero
Next
Enrol a qualified call into a sequence

Related articles

  • Benefits of Cradle and FYI
  • Benefits of Cradle and Xero
  • Benefits of Cradle and XPM
  • Cradle + HubSpot workflow: SLA assurance
Cradle homeCradle home
© Copyright Cradle Ltd, 2026
09 887 9333
Sign in to Cradle →
UBT Approved Provider
Products
  • AI call summaries
  • Voicemail transcription
  • SMS
  • Click-to-call
  • ROI calculator
Solutions
  • Accounting
  • Customer Success
  • Sales
  • Customer Support
Integrations
  • FYI
  • XPM
  • HubSpot
  • Sakari
  • MS Teams
Resources
  • FAQs
  • Blog
  • Customer Stories
  • Helpdesk
  • Privacy policy
  • Terms of access
  • Terms of service