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Getting started
- Cradle support hours and contact
- First-time setup checklist
- How do I get set up?
- I can't sign in to Cradle
- Installing Cradle on Linux
- Installing Cradle on macOS
- Installing Cradle on Windows
- Installing the Cradle desktop app
- Multi-factor prompts from Google or Microsoft
- Setting up your team in Cradle
- Signing into the Cradle desktop app
- Signing out and switching accounts
- Uninstalling and reinstalling Cradle
- Updating the Cradle desktop app
- Where to find call recordings
Desktop app
- About WhatsApp message templates
- Bluetooth headsets
- Calling a Group
- Changing your name or email
- Choosing your microphone and speaker
- Click to call using Cradle
- Cradle Chrome extension
- Customising the ringtone
- Desktop app call log
- Desktop App Default Country Code
- During a call on the desktop app
- Enabling Cradle notifications for messages
- Headset options
- How do I control call recording on my computer?
- How does presence work?
- I can't access this feature
- I can't make international calls
- Making calls with the desktop app
- Receiving calls on the desktop app
- Replying to an SMS
- Sending a WhatsApp message from the desktop app
- Sending an SMS from the desktop app
- Setting up your Jabra headset
- Setting your status
- Signing in on multiple devices
- SMS availability today
- Syncing Cradle presence with Microsoft Teams
- The shared SMS inbox
- The WhatsApp 24-hour window
- WhatsApp and SMS on the same number
- WhatsApp availability today
- Where admin tasks live
- Where your contacts come from
- Why does my Cradle SMS need a separate number?
- Windows audio setting recommendations
- Wrap-up time
Mobile apps
- How do I control call recording on my iOS device?
- iOS Smart Presence
- Making a call on the Android app
- Making a call on the iOS app
- Setting up Cradle on Android
- Setting up Cradle on iOS
- Some things to know about Android
- Transferring a call
- Transferring a call on the iOS app
- Turning off voicemail on your mobile
Calls & call handling
- Adding someone to a call already in progress
- Emergency calling
- How to do a blind transfer
- How to do a cold transfer
- How to do a warm transfer
- How to start a conference call
- In-call controls, hold, mute, and the dial pad
- Transferring calls, overview
- Voicemail overview
- What do I need to know about call recording with Cradle?
- Why can't I call international numbers?
Phone numbers
Integrations
- Benefits of Cradle and FYI
- Benefits of Cradle and Xero
- Benefits of Cradle and XPM
- Cradle + HubSpot workflow: SLA assurance
- Cradle + HubSpot workflow: welcome email
- Cradle and HubSpot
- Cradle and HubSpot workflow: dealing with voicemail
- Cradle and HubSpot workflow: phone call attribution
- Disconnecting FYI
- Disconnecting HubSpot
- Disconnecting Xero
- Disconnecting XPM
- Enrol a qualified call into a sequence
- How can I add contacts to HubSpot from Cradle?
- How do I find information about my HubSpot contacts in Cradle?
- How does Cradle match up my HubSpot contacts?
- How SMS messages appear in FYI
- How SMS messages appear in HubSpot
- How to get FYI set up to work with Cradle
- HubSpot reporting: who needs a call?
- HubSpot workflows and automation with Cradle
- Raise a task when a customer leaves a voicemail
- Reconnecting after a permissions change
- Report on inbound vs outbound calls in HubSpot
- Send a welcome or thank-you email on qualification
- Send an automated follow-up via email or SMS when a contact leaves a voicemail
- Setting up the Xero integration
- Setting up the XPM integration
- Support callback booking
- Using the Cradle webhook API
- What does Cradle + HubSpot do with my contacts and companies?
- What information shows up in the call engagement in HubSpot?
- What properties does Cradle add into HubSpot?
- Xero integration FAQs
- XPM integration FAQs
Accounts & billing
Admin & setup
- Advanced Group settings
- Call log page
- Call summary tips and tricks
- Change the default caller ID
- Comparing people side by side
- Cradle availability and service level
- Cradle installation for IT administrators
- Custom Rule voice menu recording
- Customise recordings
- Customise the Group voicemail recording
- Customise the Rule voicemail recording
- Firewall settings for Sophos UTM 9
- General networking guidelines
- Get Cradle working with Streamline
- Getting SMS switched on for a Cradle number
- Holiday or shutdown period? Prep your phones
- How can calls be sent to a mobile?
- How can I control call recording?
- How can I invite my team?
- How do I create Groups?
- How do I remove a person?
- How do I set rules for incoming calls?
- How do I update an email address?
- How to ensure Windows respects DSCP headers
- How to get in touch with us
- Is my internet good enough?
- Security overview
- Smart Connect
- What if your team are going on holiday?
- What is the Groups report?
- What's the Cradle dashboard?
- What's the Groups list report?
- What's the Overview report?
- What's the People report?
- Writing a good call summary prompt
Troubleshooting
- A call or message isn't logging to my CRM
- Audio and headset issues on Windows
- Audio cuts out on Windows with a Bluetooth headset
- Audio issues on Linux
- Audio issues on macOS
- Calls drop or sound choppy
- Cradle on hotel Wi-Fi
- Cradle says I'm offline
- Cradle with a VPN
- Echo or robotic audio
- I can't hear the other person
- I can't see the messaging icon
- I'm not getting notifications for incoming messages
- Is Cradle online?
- Microphone permission on Linux
- Microphone permission on macOS
- Microphone permission on Windows
- The app crashed, sending logs to support
- The app is slow to start
- The other person can't hear me
- What do I do if Cradle won't log in?
- What does it mean if my calls are marked as spam or private?
- Why a caller's name isn't showing up
- Why am I not receiving calls?
- Why did my message fail to send?
- Why is this number greyed out?
- Your session has expired