What's New

The latest updates, features, and fixes across all Cradle apps.

April 2026

Webv2.11.111 Apr 2026

Fixed

Fix beta call log showing "Unknown" for outbound calls with cold transfers — originating user now correctly identified
Fix duplicate call summary and transcription appearing when a call has multiple recording entries with identical text
Fix outbound call swimlane showing originator as "ringing" — originating user now shows as connected from start
Fix outbound call swimlane order — user (originator) now shown first, external number second

Changed

Reports V2 now accessed via toggle switch on existing reporting pages instead of separate sidebar item — private beta only
Beta reports preference persisted in localStorage — stays enabled until user switches off
Sidebar reporting sub-menu items change to V2 routes (Company, Groups, People) when beta reports enabled
Removed "Updates Coming" from reporting sub-menu
Dashboard sidebar BETA chips inverted to white-on-dark for visibility against Indigo background
Dashboard page now shows public BETA badge for all users

March 2026

Desktopv26.0.731 Mar 2026

Fixed

Fixed an issue where the app could freeze or become unresponsive after making many calls in a session
After many calls in a session, the app now prompts you to refresh to keep things running smoothly
Fixed an issue where adding an external number to a conference could use the wrong country code

Webv2.11.631 Mar 2026

Fixed

Standardise chart colours across all report pages — answered (green), missed (red), voicemail (yellow), outbound (blue), team (indigo) now consistent everywhere
Fix min duration filter not applying on group and people report pages
Fix CRM engagement prompts always appearing greyed out — was checking Firebase token claims instead of Cradle API claims

Webv2.11.230 Mar 2026

Fixed

Improved report donut charts (group performance, transfer outcomes) — slices now show percentage labels relative to each group or transfer type
Fixed calls by hour chart showing grey bars — colours now correctly match inbound (green), outbound (blue), and team (indigo)

Webv2.11.130 Mar 2026

Changed

Beta call log is now accessed via a toggle switch on the call log page instead of a separate sidebar item
Reports now include a "Min duration" filter to exclude calls shorter than a specified number of seconds (1–30)
Group configuration limited to 3 tiers (Call first, Call second, Call third)

Fixed

Fix action buttons (save, create) sometimes hanging indefinitely — token refresh was forcing a network round-trip on every API call; now uses cached token with 10-second timeout
Fix error snackbars not showing red styling across multiple pages (variant was set to Error object instead of string)
Fix typos in error messages ("falied" → "failed") in group and rule creation flows
Fix crash in rule cancel handler where error variable was referenced outside catch scope

Webv2.10.1224 Mar 2026

Changed

Team call ring time options limited to 12, 15, 18, 21, 24, 27, 30 seconds

Webv2.10.1024 Mar 2026

Changed

Beta chip restyled to match desktop app (compact, Violet on light Indigo)
Beta chip added to all V2 report page headers
Beta chip removed from Dashboard
Hourly calls chart now uses standard nature colours (Green=Inbound, Blue=Outbound, Indigo=Team)
Donut charts show percentages of included calls, not raw counts

Desktopv26.0.623 Mar 2026

Added

You can now blind transfer calls to external phone numbers and offnet contacts, not just internal teammates
The transfer list now searches your CRM contacts as you type, showing matching results alongside teammates and roles
You can now use arrow keys and Enter to navigate and select from the transfer list

Fixed

Blind transfer to an external phone number is now disabled for anonymous or unknown callers, as these calls have no valid caller ID for the phone network
Fixed an issue where certain USB headsets (e.g. Shokz Loop120) could trigger a false audio device mismatch warning
Fixed a crash on Windows when a second app instance could not communicate with the primary instance
Fixed a crash that could occur during app startup or shutdown when the main window was not yet created or already destroyed

Webv2.10.923 Mar 2026

Changed

Company report overhauled: standardised call type colours, fixed daily chart stacking order, KPI cards now fit 6-across on wide screens
Answer rate delta now shows absolute percentage points (pp) instead of misleading percent-of-percent
Group performance section changed from grouped bar to donut charts (one per group), clickable to navigate to group report
"Users Breakdown" renamed to "Calls per person" with duration info in tooltip; clicking a bar navigates to that person's report
"Missed Calls by User" renamed to "Unanswered calls per team member"; column headers use "Person" instead of "User"
Transfer outcomes changed from single stacked bar to per-type donut charts (Cold/Blind/Warm/Off-net)
Missed calls table now formats Cradle numbers in national format and shows time as "HH:mm, DD-MMM"
Clicking outcome segments or names in the group report now navigates to the call log filtered by that group and outcome
Chat widget header items now shift left when chat is docked instead of hiding behind the panel
Improved padding on chat widget feedback buttons and conversation history list
Donut charts now show raw call counts instead of percentages

Webv2.10.723 Mar 2026

Changed

Self-service number purchasing re-enabled

Webv2.10.523 Mar 2026

Changed

Transcription prompt now defaults to the organisation's country language instead of hardcoded NZ English

Fixed

Fixed transcription prompt appearing empty and locked on AI Settings when no prompt was saved

Webv2.10.423 Mar 2026

Added

Approved compliance bundle status now shown on the Get a Number page
Ask Cradle AI button added to the header bar for quick access to the support chatbot
PB-454: You can now search the call log by contact or company name
Pressing Enter in call log filter fields now applies the filter
Non-admin users can now sign in and access the Dashboard and Call Log
"Request feature" links on disabled integration settings (transcription, contact owner, call association)
Cmd/Ctrl+Enter keyboard shortcut to save on settings pages (AI Settings, Advanced, Groups, Rules)
Cmd/Ctrl+Enter keyboard shortcut to purchase on Get a Number page
Keyboard shortcut hints shown on save and action buttons
Voice, SMS, and WhatsApp capability icons shown next to numbers on the Numbers page and Get a Number search results
Greyed-out SMS icon on capable-but-not-enabled numbers opens chat to request enablement

Changed

Chat widget now uses dark theme to match the marketing site, with Indigo background
Chat widget styling improved — better font sizing, more breathing room in messages
Chat widget now only appears when logged in
Gated feature buttons renamed from "Contact support" to "Request feature"
Save button always visible on settings pages, greyed out when no changes made
Transcription and summary prompts on AI Settings are now collapsible for a cleaner layout
CRM engagement prompts only appear for integrations you have set up (HubSpot, FYI, Xero Blue)
Number type pills on Get a Number are now built dynamically from search results, supporting all countries
No-bundle compliance alert restyled with Cradle peach branding and a prominent CTA

Fixed

Fixed call timeline "Return to caller" markers appearing at the start of the call instead of their actual position
Fixed hold segments not showing on call timeline during cold transfers that ended with a warm transfer
Fixed talk time being over-counted on call timeline for calls with multiple agents
Fixed an issue where numbers were not displaying on the Get a Number page despite being available
Fixed numbers not appearing for Denmark and other countries without pre-defined type configurations
Fixed US and Canadian numbers not showing because SMS capability incorrectly classified them as mobile
Fixed chat widget not pushing page content to the left when docked
Fixed number purchase showing success screen when the API returned a server error
Fixed Vanguard integration connection failing due to CORS preflight on custom header

Desktopv26.0.519 Mar 2026

Fixed

Fixed an issue where incoming calls could briefly show the previous caller's details before displaying the correct caller

Desktopv26.0.418 Mar 2026

Fixed

Fixed an issue where the app could get stuck on the wrap-up screen after a call ends
Fixed an issue where the transfer recipient could see the wrong in-call buttons after initiating their own transfer

Androidv2.1.2918 Mar 2026

Fixed

Fixed an issue that prevented some users from signing in

APIvv0.61.018 Mar 2026

Added

PB-1299: Custom Gemini prompt editor and preview for CRM call sync
SMS and WhatsApp messages are now posted to FYI as a single thread note per conversation, updated with each new message
Number purchase now accepts client-provided `bundleSid` for regulatory compliance, with meaningful error messages when bundle is missing or invalid
Regulation details endpoint for number provisioning compliance

Improved

Number search now returns Local, Mobile, TollFree, and National numbers for a country (previously only returned Local)
FYI SMS thread timestamps now display in the organisation's configured timezone
FYI call engagement HTML restyled with branded card layout and colour-coded direction badges

Fixed

Fixed cold transfer hold failure when participant-join arrives before conference-start
Fixed missing participant in conference calls
Fixed Vanguard contact matching
Fixed duplicate FYI SMS thread inserts when the same message is delivered twice

Desktopv26.0.316 Mar 2026

Added

You can now transfer or add teammates to a call on their mobile phone — cold transfer, warm transfer, or conference
Send and receive SMS messages directly from the app, with threaded conversations, a compose flow, and unread badges
Send and receive WhatsApp messages with threaded conversations and 24-hour session window handling
Switch between SMS and WhatsApp channels within the same conversation
Tap any call log entry to see a full detail view with contact info, CRM links, call and message buttons, recording, and feedback
Redesigned in-call screen with a cleaner layout and improved controls
US and Canadian numbers now show city and state (e.g. "Fort Lauderdale, FL") instead of just "US Phone"
Improved phone number descriptions for AU, NZ, and UK numbers with better area-level detail
Colour-coded call status icons on the call log showing call direction and outcome at a glance
Interactive app tour that walks you through the key features — launch anytime from Settings > Advanced > Take a Tour
New Advanced section in Settings with Check for Updates, Enrol in Beta, Refresh MS Teams Sync, Clear Contacts, Run Diagnostics, and more
"What's New" dialog after each update, accessible anytime from Settings
Redesigned icons across the app — distinct silhouettes for contacts, teammates, groups, unknown numbers, and companies
Presence dots on teammate icons show who's available, busy, away, or offline at a glance
Admin-only users are now greyed out across all lists to prevent accidental call or transfer attempts
Mobile phone indicator shows which teammates have a mobile number set up

Improved

Cold and warm transfers are more reliable, with clearer controls and better feedback

Fixed

Fixed an issue where the app could receive updates intended for a different release channel
Fixed an issue where Jabra headsets could leave the system microphone muted after a call ends
Fixed an issue where the transfer recipient could see the wrong in-call buttons
Fixed an issue where the recording button appeared as a visible circle for users without recording access
Fixed an issue where the HubSpot "Add Contact" dialog did not appear after calls
Fixed an issue where the navigation bar could overlay the in-call and incoming call screens
Fixed an issue where the transfer panel back button closed the entire panel instead of returning to the list
Fixed an issue where mobile-only users could not see the blind transfer option
Fixed an issue where the "finish early" button on the wrap-up screen was positioned off-screen
Fixed an issue where call feedback animations were broken
Fixed duplicate labels on NZ and AU mobile number descriptions
Fixed an issue where logging in could overwrite your Cradle name with an empty value
Fixed an issue where the call detail page could crash or show missing information
Fixed an issue where the incoming call answer button text was not centred
Fixed an issue where the audio button on the transfer screen showed a text label instead of a tooltip

Androidv2.1.2413 Mar 2026

Changed

Improved compatibility with newer Android devices

Androidv2.1.2212 Mar 2026

Added

Contacts screen now shows last sync time

Improved

Improved app stability — resolved several crash scenarios

Fixed

Fixed contacts not syncing reliably in some cases

APIvv0.60.111 Mar 2026

Added

Transfers to phone numbers now identify the agent for route saving and labelling

Improved

Conference calls are now silent when participants join
Single-sided recording now captures the agent track after a cold transfer

Fixed

Fixed an issue where missed calls were not detected and logged correctly

APIvv0.60.011 Mar 2026

Added

You can now manage WhatsApp message templates and send WhatsApp messages
You can now choose a dedicated recording track for your calls
AI transcription now supports an additional engine for improved accuracy
Transcription now uses NZ/AU-specific language models for better local accuracy
You can now configure ring timeout for team calls
Regulatory bundle management for number provisioning

Improved

Reduced unwanted audio tones when joining conference calls

Fixed

Fixed an issue where call durations were displayed incorrectly
Fixed an issue where WhatsApp messages were not matched to the correct contact
Fixed an issue with CRM document mapping
Fixed an issue where custom AI prompts were not applied correctly

Androidv2.1.218 Mar 2026

Fixed

Fixed bottom navigation bar overlapping content on Android 15
Fixed gaps appearing in the call log on Android 15

Webv2.10.16 Mar 2026

Fixed

Fixed an issue where the portal could show a blank page after an update

Webv2.10.06 Mar 2026

Added

New company-level reports with KPI cards, trend indicators, daily call charts, and tables for missed calls by user and longest calls
You can now filter company reports by call direction
You can now play call recordings in sequence and download them from the call detail view
You can now view and browse your invoices on the billing page
Contact names now appear on active calls in the live dashboard

Changed

Report filters now include date presets and automatically detect your timezone
Reports now show a loading indicator instead of disappearing while data loads
Call outcome labels in reports updated with clearer terminology
Call outcome colours are now consistent across all report charts
Non-admin users now see a clear message instead of a loading screen when signing in

Fixed

Fixed an issue where the daily calls chart would not display
Fixed an issue where navigating to a later page in the call log could show incorrect results
Fixed invoice table layout on the billing page
Fixed call timeline display for outbound and team calls
Contact details now display in the correct position on the call detail view

Androidv2.1.205 Mar 2026

Improved

Role badges now display the correct colours from your organisation settings

Fixed

Fixed Bluetooth audio cutting out when switching away from the app during a call

Androidv2.1.193 Mar 2026

Improved

Expired sessions now redirect to the login screen instead of showing an error
Security and stability improvements
Improved app performance and responsiveness during login

Fixed

Fixed several crashes that could occur when opening the app or receiving calls
Fixed the app crashing when network connectivity changes mid-call
Fixed a crash when viewing the call log on some devices

APIvv0.59.03 Mar 2026

Added

You can now add your own phone number to your profile
Numbers now show whether they are SMS-capable
Vanguard CRM integration with engagement syncing
You can now view invoices directly through the platform

Fixed

Fixed an issue where outbound calls were not routed correctly
Stability improvements for active call channels

February 2026

Webv2.8.425 Feb 2026

Fixed

Fixed an issue where linking a new sign-in method could fail

Webv2.8.325 Feb 2026

Fixed

Fixed an issue where linking an account could be blocked by a popup blocker

Webv2.8.225 Feb 2026

Fixed

Fixed an issue where linking a Microsoft account could cause a redirect loop
The default call summary prompt now uses your actual organisation name

Desktopv3.10.423 Feb 2026

Added

You can now manually refresh your MS Teams presence sync from the Help menu

Fixed

Fixed an issue where MS Teams presence sync stopped working after a recent update

Webv2.8.023 Feb 2026

Changed

New account sign-ups are now handled through the Cradle website

Fixed

Fixed an issue where the portal could crash after a new deployment

APIvv0.58.323 Feb 2026

Fixed

Fixed an issue where active calls could fail to connect
Fixed an issue where custom AI prompts caused errors

Desktopv3.10.319 Feb 2026

Added

New "Use Jabra headset ringer only" toggle in audio settings — route ring audio exclusively through the headset
The app now warns you when your selected audio device doesn't match your connected headset
The app now detects when microphone access has been denied at the OS level and shows a notification with a link to your system privacy settings
New "Clear Contact Data and Redownload" option in the Help menu
New "Reset App" option in the Help menu — removes all cached data and restarts fresh

Improved

App updates on Windows now install silently without admin prompts

Fixed

Fixed an issue where Jabra headsets could ring indefinitely after unanswered calls
Fixed an issue where microphone permission status was not accurately detected on Windows
Fixed a crash that could occur if the app's settings file was corrupted by a power loss or forced quit
Stability improvements during sign-in
Fixed an issue where enrolling in the beta programme did not actually switch the update channel

Desktopv3.10.217 Feb 2026

Fixed

Fixed an issue where transfers could disrupt active calls for other participants
Fixed an issue where failed or declined transfers did not automatically return you to the caller
Fixed a brief flash of incorrect buttons when answering a transferred call
Fixed an issue where warm transferring a previously-transferred call left the screen in a broken state

Webv2.7.517 Feb 2026

Added

You can now edit the AI call summary prompt using a markdown editor with live preview

Webv2.7.417 Feb 2026

Changed

The AI call summary prompt no longer has a character limit
A help article link has been added to the call summary settings page
Organisations in the org switcher are now sorted alphabetically

Webv2.7.217 Feb 2026

Fixed

Fixed an issue where the call log could crash when viewing certain calls

APIvv0.58.017 Feb 2026

Added

You can now place callers on hold and return to them during warm transfers

Improved

Warm transfers are now more reliable
Security and stability improvements

Fixed

Fixed an issue where deactivated team members could still receive calls
Fixed an issue where blind transfers failed after a cold transfer
Fixed an issue with call transfer reliability
Fixed inconsistent hold music during call waiting

Webv2.7.112 Feb 2026

Added

PB-931: Admins can now edit user display names directly from the user list
Admins can now manage user types (admin or standard) from user settings

Webv2.7.010 Feb 2026

Added

New live dashboard showing active calls, team availability, and caller information in real time
You can now view an interactive flowchart of your call routing setup
New Vanguard integration with setup wizard and contact sync
You can now switch between grid and table views on the Numbers, Rules, Groups, and People pages
New drill-down filters on the Numbers page with area code and region information
You can now hide unused rules on the Rules page
In-app settings and presence controls now available on user profiles
The app download link now automatically detects your operating system
Non-admin users now see a friendly landing page
Your grid or table view preference is now remembered for each page
Sync contacts buttons added to HubSpot, FYI, and Vanguard integration settings

Changed

Dashboard redesigned with a responsive card layout
Active and incoming calls are now shown in separate sections on the dashboard
Groups section moved below people on the dashboard with clickable group names
Dashboard now uses clearer terminology for route types
Call log now shows When, Outcome, Duration, and Recording columns
Numbers table layout no longer shifts when changing filters

Fixed

Transfer details now display correctly on the dashboard
Active call and incoming call tiles now have consistent styling
Users who didn't answer are no longer shown as active on the dashboard
Fixed an issue where completed calls could briefly remain on the dashboard
All destinations now appear correctly in the call routing flowchart
Call log pagination and filtering improved
Fixed audio player stability issues
Security and stability improvements
Various form submission and error handling improvements
Fixed HubSpot sync button alignment and hover styling
Improved mobile layout for detail pages and call log stats
Rule cards now display all feature badges without overflow

Fixed

Fixed an issue with single sign-on across Cradle domains

Fixed

Fixed a sign-in issue that could cause a redirect loop

Fixed

Tooltips on the advanced settings page now display correctly

Changed

Standard users can now view their own transcription settings

Fixed

Fixed an issue with voicemail deletion in IVR settings

Added

You can now upload hold music and greetings for Groups
Disabled users are now shown by name in the settings UI

Fixed

Fixed an issue with HubSpot, Xero, XPM, and FYI integration sign-in flows

Added

An email address is now required when creating or editing a Group

Changed

PB-745: Route type labels updated with clearer descriptions and tooltips
New voice options available, including Indian English names

Fixed

The integration tab now highlights correctly when active

Added

A warning dialog now appears before making changes to dynamic IVR settings
Advanced settings section added to IVR configuration
Conference call participants are now displayed in call details

Fixed

Fixed a crash when viewing disabled user profiles
Fixed IVR link navigation and voicemail settings

Added

Custom colour picker for drop-down options
Custom text font support in the portal

Changed

Updated colour scheme throughout the portal

Fixed

Fixed IVR flow display issues in the "And Then" routing step
The voicemail page no longer crashes when empty

Changed

Group colour is now visible on the user list and user profile pages

Added

Group colour indicators added to the group list page

Fixed

Fixed number display in group settings

Added

New "And Then" IVR flow builder for chaining call routing steps

Added

Dynamic IVR routing: create routes that update automatically based on your rules

Changed

Reports now use your browser's local timezone instead of UTC

Added

Timezone support added for FYI integration data
"Calls with no contact" metric added to FYI and HubSpot reports

Fixed

Fixed a crash when navigating to the next page in the call log

Added

New FYI integration settings page for configuring your FYI connection

Fixed

Fixed an issue where the voicemail list did not update after changes
Fixed an issue where dropdown changes were not detected as unsaved

Added

New People settings page for managing individual user settings
New Group settings page for configuring group membership, rules, and options
New IVR rule builder for creating and editing voice menu rules
Unsaved changes bar now appears across all settings pages
Conference call recordings are now visible in the call log
Organisation name now shown on the XPM integration card

Changed

Outbound number list no longer shows unavailable +611 numbers

Fixed

PB-695: Fixed outbound conference calls showing missing contact or number
Fixed call display for conference calls
Special numbers now display correctly in the call log
Fixed HubSpot integration card hover styling
Fixed chart alignment and tooltip display issues on reports
Fixed group settings layout and save button positioning
Fixed an issue where the XPM integration could disconnect unexpectedly

Added

PB-690: FYI integration added to the integrations page

Changed

Privacy improvement: third-party device tracking replaced with a privacy-friendly solution
Button styling made consistent across the portal

Added

People settings and Group settings pages with IVR rule management
Conference call recordings now appear in the call log
Unsaved changes indicator added to settings pages

Fixed

Fixed chart alignment and tooltip display on reports
Fixed group settings layout and save button positioning
Fixed call display for conference call entries
Fixed special number formatting in the call log

Added

Xero login now redirects automatically for a smoother sign-in experience

Added

You can now create an account using your Xero credentials

Fixed

Fixed outbound conference calls showing missing contact information

Fixed

Fixed the FYI integration link

Added

PB-690, PB-695: New FYI integration page

Changed

Privacy improvement: third-party device fingerprinting replaced with a privacy-friendly solution

Added

PB-654, PB-655: New XPM integration on the integrations page

Fixed

The integrations page now loads correctly for all users
Fixed XPM integration link returning a 404
Integration cards now wrap correctly on smaller screens

Fixed

Fixed an issue where the integrations page could show an authentication error

Changed

Number labels updated with clearer names and descriptions
Minor visual refinements across multiple pages

Added

PB-629: You can now link multiple sign-in methods (Google and Microsoft) to your account without losing access
Two new error pages for account linking issues with clear guidance on next steps
A progress indicator now shows during the final account setup step

Changed

Google sign-up process streamlined with a smoother flow
Account setup wording and styling improved

Fixed

Fixed an issue where the portal could hang on a loading screen after login
Fixed account setup page styling issues

Added

PB-629: New accounts are now fully set up automatically during the sign-up process
PB-629: The sign-up wizard now detects which steps you've already completed and skips them
If account setup encounters an issue, a support request is automatically submitted

Changed

Phone numbers on the People list now display in local format (e.g. 09 xxx xxxx)
PB-629: If your first number is unavailable during sign-up, the system automatically tries the next one
Download button centred on the page

Fixed

PB-629: The "Not an admin" error page button now works correctly
Fixed a spelling mistake on the card-declined page

Added

Security and stability improvements

Added

You now stay logged in across browser sessions
Logout option added to the account menu
Registration success confirmation page

Changed

Security and stability improvements

Fixed

Fixed an issue where account registration could fail silently

Changed

Security and stability improvements

Added

PB-494: Admins can now delete call routing rules

Changed

PB-573: Disabled users are no longer shown in user lists

Fixed

PB-494: Improved the delete-rule confirmation dialog
PB-575, PB-583, PB-584, PB-586, PB-592: Various bug fixes and UI improvements

Added

PB-320: New rule creation wizard with business hours configuration
PB-378: You can click the email icon on a person's profile to compose an email
PB-378: You can now search for users within the same group from the People page
PB-378: Google profile photos now display on user profiles

Changed

Rule creation steps refined for a smoother experience

Fixed

Fixed a visual glitch on the top navigation bar
PB-378: People list ordering and number alignment corrected

Added

PB-379: New group creation wizard with voicemail, call priority, and advanced settings
PB-379: Group settings page with delete, name editing, and voicemail configuration
PB-286: Voice menu destinations can now route to a specific group
PB-450: Custom date range picker on the reports page

Changed

PB-450: Report chart time labels simplified for readability
PB-450: Report chart colours refreshed
PB-379: Call priority list now sorts correctly regardless of capitalisation
PB-379: Group list sorted alphabetically
PB-379: Voicemail upload now shows a clear error for unsupported file types

Fixed

PB-450: Report chart tooltips no longer get cut off
Fixed an issue where the "Add new rule" wizard could show an error on double-click
PB-378: People page ordering and group name display corrected

Added

PB-409, PB-460: New call log page with filters by date range, call type, and outcome, plus bar charts
PB-325, PB-326: New billing page showing your current plan, card details, and payment information
PB-324: New integrations page with HubSpot connection status and Xero integration
PB-429: A warning now appears when your account has reached its number limit
PB-433: New support page with "Submit a ticket" and "Call us" options
PB-430: Browser tab titles now reflect the current page
PB-370: Placeholder pages for features coming soon
PB-322, PB-372: Help page accessible from the sidebar
PB-375: You can now register with a Microsoft account
PB-370: Reports open inline for Groups and People

Changed

PB-439: Phone numbers now display in local country format
PB-325: Country codes on the billing address step now show full country names
PB-370: Audio uploads restricted to MP3 and WAV formats
Number search improved on the numbers list
PB-415: Button styling made consistent across the portal
PB-379: Group advanced settings now include helpful tooltips

Fixed

PB-409: Call log filters no longer cause a full page refresh
PB-409: Call log pagination with active filters now returns correct results
PB-409: Call log recording playback and company logo display fixed
PB-326: Billing page stability improvements
PB-439: Phone number validation no longer rejects valid numbers
PB-324: Fixed HubSpot integration page error
PB-331: Fixed an issue when typing in the number field
PB-400, PB-317: Help link corrected; deleting a group from the detail page now works

Added

PB-327: Buy a new number with region and country selection and address verification
PB-371: Assign a rule when purchasing a new number
PB-327: A warning appears when switching to a country that requires address verification
PB-305, PB-306: Group configuration with name filtering, editing, and expanded user view
PB-306: New group creation wizard with name, users, voicemail, and advanced settings
PB-303, PB-314: People can now be assigned to groups from their profile

Changed

PB-321: "Create user" renamed to "Add Person"
PB-321: Success message after adding a person updated
PB-359: Group membership now indicated by background colour on chips
PB-360: "Grant admin access" toggle removed from the add-person form
PB-306: Cancelling the new-group wizard now cleans up the partially created group

Fixed

PB-320: Fixed IVR row display issue
PB-320: Voice menu cancel button now works correctly
PB-293: Dashboard is accessible again after a URL update
PB-321: Group colour indicators on the people list now display correctly

Added

PB-345: New four-step sign-up wizard with company details, address, payment, and number purchase
PB-331: Rule detail page with business hours sliders and configuration settings
PB-331: Rules now auto-save when you change settings
PB-320: New step-by-step rule creation wizard
PB-320: You can now delete rules with a confirmation dialog
PB-345: Privacy policy and terms of service acceptance added to sign-up

Changed

PB-344: Business hours slider now supports the full 24-hour range
PB-345: Payment form upgraded for a more polished experience
PB-345: Country flag now displays correctly in Safari on the phone number field
PB-345: Numbers display in local format during sign-up

Fixed

PB-331: Business hours "closed" setting now saves correctly
PB-331: Rule detail page layout corrected
PB-363: Microsoft sign-up and login issues resolved
PB-345: Tax ID no longer truncated on the billing summary
PB-345: Unit/apartment number from address autocomplete now included

Added

PB-330: New rules list page showing all call routing rules
PB-331: Rule detail view with configuration and advanced settings
PB-331: IVR (voice menu) editor with person, group, voicemail, and number destinations
PB-331: During-hours and after-hours routing with save functionality
PB-331: Business hours configuration page
PB-286: Expanded call detail view for inbound calls showing route details and region
PB-287: Expanded call detail view for outbound calls showing contacts and routes
PB-287: Call log filters by date range, call type, and custom date picker
PB-286: Call log pagination
PB-334: Call time per attempt now configurable from 2 to 15 rings in role settings
PB-335: A success notification now appears after saving settings

Changed

PB-286: Call detail rows reformatted for clarity

Fixed

PB-331: IVR type changes now save correctly
PB-331, PB-332, PB-333: Multiple rule detail page fixes based on feedback

Added

PB-298: New People list page with search by name, number, and email
PB-299: Add new person form with validation and number assignment
PB-294: Person settings page with editable name, email, phone number, call recording, and voicemail
PB-294: Admins can now disable or enable users from their settings page
PB-304: New Roles list page with search by role name
PB-305: Role detail page with user configuration, voicemail, and advanced settings
PB-306: New role creation wizard
PB-303, PB-314: Group membership shown on each person's profile
PB-293: Dashboard with card data display

Changed

PB-298: Phone numbers formatted consistently across lists
PB-298: People list row count updates correctly when filtering
PB-299: Disabled users are automatically reactivated when re-added
PB-299: A primary number is auto-selected if available
PB-304: Edit icons added to role and user list rows

Fixed

PB-299: Phone number input no longer clears when typing during sign-up
PB-294: Phone number input fixed on the person settings page

Added

PB-300: Cradle Web Admin portal launched with Google and Microsoft sign-in
Sign-up form for new administrators
Access control pages for non-admin and non-user scenarios
Sidebar navigation

APIvv0.57.49 Feb 2026

Added

You can now use the IVR to place outbound calls dynamically

Fixed

Fixed an issue where blind transfers to a role did not connect
Fixed an issue where call transfers were not routed correctly
Fixed an issue where HubSpot engagements failed on transferred calls
Improved accuracy of contact matching on incoming calls

Desktopv3.10.16 Feb 2026

Added

New cold and warm transfer — we've rebuilt the transfer experience with clearer controls and a new warm transfer option
Join the beta programme to get early access to new features — enrol via the Help menu
Version, update channel, and install type are now displayed in Settings > Profile

Improved

Improved app updating experience with less intrusive notifications

Fixed

Fixed several issues with cold and warm transfers

December 2025

Desktopv3.10.016 Dec 2025

Added

You can now cold transfer calls to another teammate
App window sizing improvements

Fixed

General bug fixes for call handling

APIvv0.57.011 Dec 2025

Added

You can now choose which AI model is used for transcription per organisation
Improved handling of special and short-code numbers on inbound calls

Fixed

Fixed an issue where the call log did not load correctly
Fixed inconsistent hold music looping during call waiting
Fixed an issue where HubSpot integration failed when contact properties were missing
Fixed an issue where anonymous callers were not handled correctly

November 2025

APIvv0.56.225 Nov 2025

Fixed

Fixed an issue where deactivated users still appeared in call routes
AI prompt settings now support longer custom prompts

APIvv0.56.014 Nov 2025

Added

During a cold transfer, you can now transfer again and the first external party is placed on hold

Fixed

Fixed an issue where Xero webhooks failed with large payloads
Fixed an issue where old recordings were not cleaned up correctly
Fixed an issue where SIP call transfers did not complete
Fixed an issue where HubSpot engagements were missing route information

October 2025

APIvv0.55.314 Oct 2025

Fixed

Fixed an issue where cold transfer calls were not saved correctly
Fixed incorrect join and leave times shown for conference participants
Fixed an issue where blind transfers failed after a cold transfer
Fixed incorrect call log values for transferred calls

September 2025

APIvv0.55.110 Sept 2025

Added

You can now make and receive calls over SIP channels
Voicemail email notifications now include the AI summary in the subject line
You can now view an improved conversations list with more detail
HubSpot integration now supports BCC email engagements
You can now assign a colour to each role for easier identification

Fixed

Fixed an issue where voicemail transcription text was incorrect in CRM
Fixed an issue where role routes were not saved correctly
Fixed an issue where short voicemails were incorrectly discarded
Improved accuracy of contact matching
Fixed an issue where FYI contacts without phone numbers were not synced

August 2025

APIvv0.54.520 Aug 2025

Fixed

Fixed an issue where missed call emails were not sent to the correct role
Fixed an issue where some phone numbers were not formatted correctly
Fixed an issue where HubSpot phone number fields were incorrect
Improved FYI contact synchronisation reliability

July 2025

iOSv2.1.1024 Jul 2025

Changed

Updated contact loading logic for CNContacts

Desktopv3.9.718 Jul 2025

Added

MS Teams presence sync settings have moved to the desktop app settings
The transfer list now scrolls for large team directories

Fixed

Fixed issues with cold transfer and window sizing

June 2025

iOSv2.1.729 Jun 2025

Fixed

App crash caused by outdated library dependencies

May 2025

APIvv0.54.024 May 2025

Added

You can now set up dynamic IVR menus that route callers based on their selection
During a cold transfer, the external participant is now placed on hold automatically
You can now manage transcription settings without needing admin access

Fixed

Fixed an issue where Smart Connect did not route to the best available user
Fixed an issue where pressing an invalid IVR option caused an error

April 2025

APIvv0.53.229 Apr 2025

Added

Improved call transcription with better speaker separation

Fixed

Fixed an issue with transfer settings validation
Fixed incorrect call duration calculation

March 2025

APIvv0.52.417 Mar 2025

Added

You can now configure how HubSpot associates calls with records
Improved FYI engagement contact mapping

Fixed

Fixed an issue where call history was not ordered correctly
Fixed an issue with FYI document formatting
Fixed an issue where HubSpot engagements were not created for transferred calls

December 2024

Androidv2.1.1718 Dec 2024

Added

The app now requests Bluetooth permission before making calls
Added permission check before placing calls on Android 12+

Fixed

Fixed a crash that could occur when making calls on newer Android devices
Fixed Bluetooth audio not connecting properly on first use
Fixed Bluetooth not working when no SIM card is inserted
Fixed speaker and Bluetooth icons not updating correctly during calls

APIvv0.52.010 Dec 2024

Added

IVR now supports routing to another routing scheme
You now receive an email notification when an integration is disabled
HubSpot integration now supports BCC email engagements

Fixed

Fixed an issue where conference call routes were not saved correctly
Fixed an issue where role routes were not saved correctly
Fixed an issue where voicemail routes were not handled correctly
Fixed an issue where missed call emails were not sent for outbound role calls
Fixed an issue where users could accidentally call their own number

APIvv0.51.72 Dec 2024

Added

Call transcriptions now show speaker labels for each segment
Warm transfer calls now update HubSpot engagements correctly

Fixed

Fixed an issue where warm transfer presence was not updated
Fixed an issue where missed calls were not prioritised correctly in HubSpot
Fixed an issue where FYI document titles were empty when caller name was missing
Fixed an issue where AI summaries contained placeholder text
Fixed an issue where missed call email notifications were not sent

November 2024

iOSv2.1.313 Nov 2024

Fixed

App crash affecting some users

September 2024

APIvv0.51.128 Sept 2024

Added

You can now warm transfer calls and have them tracked in HubSpot
Improved call transcription with better speaker separation using dual-channel audio
Transcription language is now set automatically based on your country
AI call summaries are now more detailed and accurate
Voicemail transcription quality improved

Fixed

Fixed an issue where HubSpot engagements were missing for transferred role calls
Fixed an issue where conference recordings had the wrong name
Fixed an issue where voicemail text was incorrect in CRM

August 2024

APIvv0.50.327 Aug 2024

Added

You can now configure FYI document owner and timezone settings
You can now skip CRM engagement creation when no contact is matched

Fixed

Fixed an issue with FYI contact mapping
Fixed an issue where FYI document titles were empty

July 2024

APIvv0.50.023 Jul 2024

Added

You can now cold transfer calls using conference-based routing
Conference call recordings are now associated in HubSpot
FYI integration now maps contacts to engagements

Fixed

Fixed an issue where conference call transfers failed validation
Fixed an issue where FYI contact sync could hang
Archived contacts in FYI are no longer synced

iOSv2.1.29 Jul 2024

Fixed

Crash on first-installed users
Contact detail and Firebase data handling improvements
Updated error messages for clearer user feedback

APIvv0.49.32 Jul 2024

Improved

FYI contact synchronisation is now faster and more reliable

June 2024

APIvv0.49.08 Jun 2024

Added

You can now permanently delete contacts
You can now configure contact owner sources for FYI

APIvv0.48.106 Jun 2024

Added

Smart Connect now considers contact ownership when routing calls

Fixed

Fixed an issue where unknown numbers could not be called back
Improved Smart Connect call routing accuracy
Fixed an issue where anonymous callers were not handled correctly

April 2024

Androidv2.1.1429 Apr 2024

Added

Improved notification handling on Android 13+

Desktopv3.6.010 Apr 2024

Improved

Conference calling improved — any agent can now add and remove participants, not just the creator
Incoming calls now connect faster

Fixed

Fixed an issue where conference participants who left the call were not removed from the list
Fixed a crash when creating a conference with a phone number not in your contacts
Fixed an issue where dial tones were not heard when the transfer list or add person panel was open

Androidv2.1.1310 Apr 2024

Added

HubSpot integration — sync contacts and log calls to HubSpot CRM
New app design with refreshed look and feel
Improved call handling on Android 12+ with native system integration

Fixed

Fixed app crash after logging in on Android 13+
Improved crash reporting reliability on Android 11+

March 2024

APIvv0.48.011 Mar 2024

Added

Call transcription is now available, powered by AI
Conference calls are now recorded automatically
Call transcriptions are automatically saved to FYI
You can now make group calls

Fixed

Stability improvements for push notifications on Apple devices

APIvv0.47.0.17 Mar 2024

Fixed

Fixed an issue with FYI contact type handling
Fixed an issue where Smart Connect failed for anonymous callers
Owner email is now shown on the enriched call view

February 2024

Desktopv3.5.913 Feb 2024

Fixed

Fixed an issue where removed conference participants were not removed for all agents
Fixed an issue where an agent could not add participants after another agent created the conference

January 2024

iOSv2.0.1425 Jan 2024

Added

Enriched call data overlay showing contact owner, lifecycle stage, last call info, and routing scheme
Wrap-up presence status for post-call workflows
"Talking with Cradle" indicator shown when keypad is displayed

Changed

Swapped mute and keypad button positions on the in-call screen
Updated default country code font to regular weight

Fixed

Recording button and keypad behaviour on team calls
Enriched call data padding, background, and "last spoke" display
Push presence view navigation bar layout
Country code selector not displaying full-screen
Keypad UI and enriched call language display
Recording logic during calls

Desktopv3.5.719 Jan 2024

Fixed

Fixed slow incoming calls

Desktopv3.5.511 Jan 2024

Improved

Ringing tone is now smaller and less intrusive

Fixed

Incoming call reliability improvements

December 2023

APIvv0.46.111 Dec 2023

Added

Improved error tracking and reliability

Fixed

Fixed an issue where XPM integration returned permission errors

October 2023

Desktopv3.5.231 Oct 2023

Fixed

Fixed contact ordering and priority issues
UI polish and stability improvements

Desktopv3.5.012 Oct 2023

Added

Conference calling — create, join, and manage multi-party calls with participant controls
Conference call recording
Conference calls now appear in your call log
Incoming conference calls have a dedicated UI
Updated outgoing call sound

Fixed

Fixed contact matching on the conference in-call screen
Fixed an issue where the hold button could cause problems during a conference

September 2023

APIvv0.44.18 Sept 2023

Fixed

Fixed an issue where incoming calls on iOS could fail to connect

June 2023

APIvv0.44.026 Jun 2023

Added

Conference calling is now available for all users
XPM integration is now available for all users

APIvv0.43.826 Jun 2023

Added

You can now control conference calls and manage recordings
FYI Docs integration now supports custom CRM URL prefixes

Fixed

Fixed an issue with conference coaching and participant management

Desktopv3.4.523 Jun 2023

Added

Xero Practice Manager (XPM) contacts are now shown during calls
Outgoing enriched caller ID — your contact information is displayed to the person you're calling

Fixed

Fixed display issues for Xero contacts during calls

Desktopv3.4.414 Jun 2023

Fixed

Fixed an issue where enriched caller ID was lost after an unanswered call

Desktopv3.4.312 Jun 2023

Fixed

Fixed an issue where enriched call data was lost after answering via headset

May 2023

Desktopv3.4.217 May 2023

Added

Call wrap-up — a configurable timer after each call gives you time to take notes before the next call
Your status is automatically managed during the wrap-up period

Fixed

Fixed several issues with the wrap-up timer and transfer handling

Desktopv3.4.19 May 2023

Fixed

macOS-specific release fixes

March 2023

APIvv0.43.011 Mar 2023

Added

You can now start conference calls with multiple participants
Conference details are now shown in the conversations list

Fixed

Fixed an issue where HubSpot engagements were attributed to the wrong user

December 2022

APIvv0.42.102 Dec 2022

Improved

User accounts are now synchronised automatically on signup

Fixed

Fixed an issue where billing subscription details were incorrect

October 2022

Desktopv3.2.012 Oct 2022

Added

See CRM contact details during calls — contact info, owner, and matching data displayed on the call screen
HubSpot contact matching and integration icon during calls
Contact owner presence indicator shows availability during calls

Fixed

Fixed transfer options view and layout issues

July 2022

Desktopv3.1.127 Jul 2022

Fixed

Fixed an issue where the headset was not released after a blind transfer
Fixed an issue where the headset could auto-reject calls after connecting

Desktopv3.1.06 Jul 2022

Added

Improved audio settings
The app now detects when you've been idle
Audio keyboard shortcuts for mute and volume

Fixed

Improved headset button reliability
Fixed a delay when answering calls with a Jabra headset

June 2022

APIvv0.42.021 Jun 2022

Added

You can now receive webhook notifications when calls complete
You can now retrieve and filter your conversations list via the API

Fixed

Fixed an issue where voicemails were cut short

May 2022

Desktopv3.0.627 May 2022

Fixed

Improved offline detection
Fixed an issue where running the app in multiple windows was not detected correctly

APIvv0.40.220 May 2022

Improved

Webhooks now include additional conversation details and recording links

Fixed

Fixed an issue where webhook integration could not be toggled on or off

Desktopv3.0.211 May 2022

Fixed

Fixed an issue where closing the app during a call on Windows could cause problems
Fixed an issue with adding contacts to HubSpot
The Windows uninstaller now properly cleans up files and settings

APIvv0.40.03 May 2022

Added

Outbound dialling permissions are now set per country for regulatory compliance
HubSpot visitor identification is now supported

Fixed

Fixed an issue where active calls continued after account closure

April 2022

Desktopv3.0.129 Apr 2022

Added

Warm transfer support — introduce callers to teammates before completing the transfer
Jabra headset button integration — answer, reject, mute, and hold calls from your headset
Developer console accessible via Cmd+Opt+I (macOS) / Ctrl+Shift+I (Windows)

Fixed

Fixed an issue where the headset was not properly released at the end of a call
Fixed transfer list autofocus
Fixed button layout on Windows

APIvv0.39.012 Apr 2022

Fixed

Fixed an issue with the conversations API endpoint
Fixed an issue where disabling a user did not reassign their routes

APIvv0.38.04 Apr 2022

Added

You can now set up webhooks to receive call completion events

Fixed

Improved phone number matching for US and Canadian numbers

February 2022

APIvv0.37.028 Feb 2022

Added

HubSpot visitor identification integration is now available

Improved

Billing now supports up to 100 subscription items

Fixed

Fixed an issue where HubSpot deal associations were not linked to parent companies

APIvv0.36.110 Feb 2022

Added

You can now stop active calls via the API
All call types now have a configurable time limit

January 2022

iOSv2.0.1128 Jan 2022

Changed

Device automatically unregistered when user has a mobile number set

APIvv0.35.019 Jan 2022

Added

HubSpot engagements now include deal and ticket associations
Transferred calls are now tracked in your call records

Fixed

Fixed an issue where disconnecting Xero integration failed
Fixed an issue where HubSpot integration errors were not handled correctly

APIvv0.34.211 Jan 2022

Added

You can now regenerate your voice token if it expires

Improved

You can now specify a replacement role when deleting a role

Fixed

Fixed an issue where routes referencing a deleted role could not be saved

December 2021

APIvv0.34.013 Dec 2021

Added

You now receive email notifications for missed calls with configurable recipients
You can now delete routing schemes

Fixed

Fixed an issue where closing an account did not remove billing records
Fixed an issue where Xero integration failed when closing an account

APIvv0.33.22 Dec 2021

Added

You can now close and remove your organisation account
Integrations are automatically disconnected when an account is closed

November 2021

iOSv2.0.1019 Nov 2021

Added

Send-to-mobile call routing (calls forwarded to mobile when number is configured)
iOS 13+ navigation bar appearance support across all tabs

Changed

Dial pad layout adjustments for various screen sizes
Audio device handling improved for safer input/output detection

September 2021

APIvv0.33.030 Sept 2021

Improved

Billing processing is now more resilient to individual batch failures

August 2021

APIvv0.32.330 Aug 2021

Added

Recordings are now automatically cleaned up after the retention period

Desktopv3.0.013 Aug 2021

Added

Complete application rebuild with a modern interface
Support for tel:// and callto:// links — click phone numbers in other apps to call with Cradle
System tray menu with status controls
The app now detects when you're idle and can refresh automatically
Linux platform support

APIvv0.32.05 Aug 2021

Fixed

Fixed an issue where HubSpot contact sync could fail repeatedly
Fixed an issue where recordings could not be downloaded or played

April 2021

iOSv2.0.622 Apr 2021

Added

DTMF digit display label showing what the user types during a call
5G network type indicator for iOS 14+

Changed

In-call page background colour updated

Fixed

Firestore crash during presence updates
Post-call crash
Incoming call background logo stretching
User stuck in "On a Call" status when internet connection lost mid-call

APIvv0.30.210 Apr 2021

Improved

Xero integration now refreshes authentication tokens automatically

March 2021

iOSv2.0.331 Mar 2021

Added

Full UI rebrand with updated colours, icons, typography (Euclid font), and tab bar layout
SVG presence indicators throughout the app
Settings tab added to the main tab bar
Updated country flag assets
New CallKit in-call logo

Changed

"Login with G Suite" renamed to "Login with Google"
Tab bar spacing corrected so Keypad is centred
Presence dot colours updated to match new design system
Transfer icon, Bluetooth icon, and "Currently Talking" icon redesigned
Status bar set to white across all screens
Call log tab title changed from "Call Log" to "Calls"
In-call page keypad repositioned
Hang-up button replaced with new design

Fixed

Roles with names shorter than 3 characters causing a crash
Company icon not displaying on the Calls tab (was showing contact icon)
Presence options not rendering correctly (e.g. "On a Call" showing blank instead of red)
Search bar styling and navigation bar title font
Geolocation colour indicator
Contact profile image sizing on the feedback screen
Footer font consistency

APIvv0.29.19 Mar 2021

Fixed

Fixed an issue where recordings did not resume after taking a call off hold

APIvv0.29.04 Mar 2021

Added

Xero integration now uses modern OAuth2 authentication

February 2021

iOSv1.12.119 Feb 2021

Changed

Updated Twilio Voice SDK to 6.2.0 and adapted to its API changes
UX refinements to various screens

January 2021

APIvv0.28.030 Jan 2021

Added

You can now browse and download recordings via the API
You can now bring your own carrier (BYOC) for outbound calls

Fixed

Fixed an issue with third-party number handling in call routing

APIvv0.27.920 Jan 2021

Fixed

Fixed an issue where outbound calls were not recorded
Fixed an issue where warm transfer calls were not recorded

November 2020

APIvv0.26.1130 Nov 2020

Fixed

Fixed an issue where recordings were missing on outbound calls and warm transfers
Fixed an issue where voicemail recordings were incorrectly billed

iOSv1.12.625 Nov 2020

Added

HubSpot contact link: tapping a contact name during a call opens their CRM profile (both normal and transfer calls)
HubSpot icon in conversation detail view
Permission management cell added to the Settings page
Organisation contacts displayed even when the user has not granted system contacts permission

Changed

Audio device label updated from "iPhone Microphone" to "iPhone"
Speaker label text updated for clarity
"To From" header changed to lowercase "to from" for consistency
Removed launch animation for faster app startup

Fixed

Callback incorrectly enabled for team members without a user ID
Speaker icon flickering during calls
Extra blank line appearing in conversation detail view
Permission page close-button display logic
Presence status preserved after ending a call (no longer resets unexpectedly)

October 2020

iOSv1.12.121 Oct 2020

Changed

Updated Twilio Voice SDK to 6.0 and adapted to Sentry API changes
Minimum deployment target raised to iOS 12
Updated app icons

Fixed

iPad crash when initiating a transfer
Outgoing call display name resolution
Inability to make calls through the system call log
Team call callback via system call log

September 2020

APIvv0.26.118 Sept 2020

Added

You can now resync HubSpot engagements for existing conversations

August 2020

APIvv0.25.1018 Aug 2020

Fixed

Fixed an issue where HubSpot owner was not matched correctly on incoming calls
Fixed an issue where past-due subscriptions were not shown

February 2020

APIvv0.25.019 Feb 2020

Added

HubSpot contacts are now updated automatically via webhooks
HubSpot call properties are now posted when conversations complete

APIvv0.24.112 Feb 2020

Added

Usage-based billing is now tracked and reported automatically

Fixed

Fixed an issue where recordings were not linked to the correct subscription

APIvv0.24.03 Feb 2020

Added

You can now transfer calls to users who only have an external phone number
You can now set custom on-hold music for your organisation

Fixed

Fixed an issue where warm transfers failed for users with only a phone number
Fixed an issue where HubSpot engagements were misattributed with multiple conversations

January 2020

APIvv0.23.522 Jan 2020

Added

Regulatory bundle support when purchasing NZ and ZA phone numbers

Androidv1.8.514 Jan 2020

Added

Incoming call screen now shows when your device is locked
Missed call notifications with caller name

December 2019

APIvv0.23.03 Dec 2019

Added

You can now make video calls

Fixed

Fixed an issue where billing data was stored in the wrong location

November 2019

APIvv0.22.418 Nov 2019

Added

You can now view conversation statistics grouped by day, week, or month
Statistics are now timezone-aware for accurate date grouping
You can now filter the call list by user and role

October 2019

APIvv0.22.023 Oct 2019

Added

You can now browse your full conversation history with contact, route, and user details
You can now filter conversations by nature, status, user, and role
The conversations list now supports paging

APIvv0.21.717 Oct 2019

Added

Calls are now routed to the contact owner in HubSpot when configured
Call recording can now be configured at the routing scheme level

Fixed

Fixed an issue where a single contact sync error could block all contacts
Fixed an issue where emoji and special characters were not supported

September 2019

iOSv1.11.x5 Sept 2019

Added

Call recording playback: listen to recordings directly within the conversation detail page with play, pause, and seek controls
Recording status indicator showing whether the current user's calls are being recorded
Voicemail icon in conversation detail view
Call-on-hold functionality (DTMF in-app and CallKit)
Full-screen contact action sheet
Dark mode support for the transfer list

Changed

Updated Twilio Voice SDK to 5.0
Enabled Bitcode for App Store optimisation
Updated PhoneNumberKit library
Enforced light mode styling across the app
Deprecated `INStartAudioCallIntent` replaced for iOS 13 compatibility
Xcode 10 build settings updated for iOS 13 target

Fixed

DTMF tones not working in-app and on the CallKit page
Crash caused by updating UI on background threads
Call failures on iOS 11.2
GSM call failures after a VoIP call
App stuck in "On a Call" status when terminated mid-call (now correctly resets to Available)
Crash on new user sign-up
Audio silent-mode bug where calls had no voice output
Contact not matched in conversation page when using local national format
On-a-call presence check before setting status to Available

APIvv0.21.02 Sept 2019

Added

You can now configure advanced call distribution settings per role
You can now view your own call reports
Voicemail recordings are now hosted directly via the Cradle API
Re-inviting a deactivated user now reactivates their account

Fixed

Fixed an issue where deactivating a user did not take effect immediately
Fixed an issue where deactivated users could still receive calls
Fixed an issue where role calls attempted inactive users

August 2019

iOSv1.10.030 Aug 2019

Fixed

Search crash in the contacts and call log tabs

APIvv0.20.127 Aug 2019

Added

You can now control call recording during live calls
Recording duration is now shown in call details
HubSpot contacts can now be deleted for privacy compliance

APIvv0.20.012 Aug 2019

Added

System admins can now delete phone numbers

Fixed

Fixed an issue where unauthorised users could change outbound numbers

APIvv0.19.08 Aug 2019

Added

You can now warm transfer calls to another user

APIvv0.18.115 Aug 2019

Added

You can now create contacts directly from an active conversation
HubSpot integration now syncs additional phone number fields
HubSpot company contacts are synced when you first set up the integration

Fixed

Fixed an issue where HubSpot company webhook events were not processed
Fixed an issue where creating a duplicate contact returned an error

June 2019

APIvv0.18.021 Jun 2019

Added

Call direction (inbound/outbound) is now recorded on conversations

APIvv0.17.017 Jun 2019

Added

IVR now supports routing calls directly to a specific user
New organisations now get improved default routing configuration

APIvv0.16.410 Jun 2019

Fixed

Fixed an issue where user route calls failed when the user had no device
Fixed IVR routing fallback for new organisations

May 2019

APIvv0.16.027 May 2019

Improved

CRM integration performance improved with caching
HubSpot setup now supports default region codes for phone numbers

Fixed

Fixed an issue where very short voicemails were transcribed unnecessarily
Fixed an issue where HubSpot engagements used the wrong outbound number

APIvv0.15.66 May 2019

Fixed

Fixed an issue where creating a contact did not populate phone numbers correctly

Androidv1.8.32 May 2019

Added

You can now see yourself on the team page to manage your own voicemail

Androidv1.8.22 May 2019

Improved

Improved call quality and reliability

April 2019

iOSv1.9.x10 Apr 2019

Added

HubSpot contact integration: add, edit, and view HubSpot contacts from within the app
"Open in HubSpot" action with HubSpot branding
Multiple contact match logic when a phone number belongs to more than one contact (shows "X and X others")
Conversation detail page with full call history per contact
Company icon displayed in the conversation list
Email field for adding new HubSpot contacts
Opus and PCMU audio codec support for improved call quality

Changed

Updated Twilio Voice SDK to 3.1.0 (and later 3.0.0)
Migrated from Swift 3 to Swift 4
Help URL updated
Disabled large navigation titles
Improved conversation tab performance
Conversation detail page redesigned with richer information

Fixed

Contact sync failures
Search crash in contacts
Empty conversation not updating without relaunching the app
Stuck "On a Call" status when tapping answer and cancel simultaneously
Phone number resolution issues
Conversation page showing extra text on empty state
Flash when adding a normal HubSpot contact
Call log flash on update

Removed

Intercom live support chat (replaced with help URL)

APIvv0.15.08 Apr 2019

Added

HubSpot engagements are now created for inbound, outbound, missed, and voicemail calls
You can now create HubSpot contacts from within Cradle
HubSpot companies are now synced via webhooks
Custom Cradle properties are now set on HubSpot contacts after each call
You can now manage organisation feature flags
IVR welcome messages are now supported on role route actions

Fixed

Fixed incorrect duration shown on inbound HubSpot engagements
Fixed an issue where forwarded conversations were skipped in HubSpot
Fixed an issue where merged HubSpot companies were not cleaned up

APIvv0.14.105 Apr 2019

Added

HubSpot companies and owner emails are now synced to contacts
Contact parent relationships are now shown in contact details

January 2019

APIvv0.14.025 Jan 2019

Added

IVR now supports routing to users, voicemail, and hold actions
You can now route calls directly to a specific user

Fixed

Fixed an issue with IVR digit handling when users were on hold

APIvv0.13.615 Jan 2019

Added

You can now access embedded reporting dashboards

Androidv1.7.414 Jan 2019

Added

More detailed call information shown on incoming and in-call screens

December 2018

APIvv0.13.019 Dec 2018

Added

Teams can now share a voicemail inbox with email notifications
You can now customise voicemail playback messages per user
Device and operating system information is now captured for call analytics

Fixed

Fixed an issue where unanswered blind transfers were not recorded as missed calls

Androidv1.7.012 Dec 2018

Added

New conversation-based call log with full call timeline
Conversation detail view — see all interactions with a contact
Smart Connect — see caller context on inbound calls

Fixed

Improved Bluetooth reliability during calls
Improved app performance when loading contacts and call history

APIvv0.12.96 Dec 2018

Added

Voicemail handling improved with a new event-based system
Voicemails are now automatically transcribed
You can now provide feedback after each call

Fixed

Fixed an issue where voicemail audio was not attached to notifications
Fixed an issue where Xero contacts with special characters caused errors

October 2018

APIvv0.12.030 Oct 2018

Added

Call status (completed, missed, etc.) is now saved and visible in call records
You can now see how long each user's phone rang before answering

Improved

Email notifications now delivered more reliably
Outbound call ring timeout increased to 55 seconds

APIvv0.11.718 Oct 2018

Added

Xero integration: contacts sync, webhooks, and call history notes
Admins can now resync Xero contacts for their organisation

Fixed

Fixed an issue where Xero token refresh did not take effect
Fixed an issue where HubSpot engagement dates used the wrong timezone

September 2018

APIvv0.11.027 Sept 2018

Added

Call log now updates in real time on your devices

Improved

Smart Connect call routing algorithm improved for better accuracy

APIvv0.10.1225 Sept 2018

Added

You now receive alerts when unusual usage is detected

Improved

Outbound number selection improved for more reliable routing

August 2018

Androidv1.5.315 Aug 2018

Improved

General stability and performance improvements

APIvv0.10.013 Aug 2018

Improved

Call routing reliability improved with updated presence detection

APIvv0.9.710 Aug 2018

Added

You can now browse contacts with cursor-based pagination
CRM status and company name are now shown on contacts
HubSpot lifecycle stage is now displayed as a readable label

Improved

Contact search is now significantly faster

Fixed

Fixed an issue where contacts were not ordered correctly when paging
Fixed an issue where HubSpot contact changes were not synced correctly

July 2018

APIvv0.9.09 Jul 2018

Added

Conversations are now generated automatically from call events for all call types
Transfer events are now captured in conversation data

June 2018

APIvv0.8.329 Jun 2018

Added

Smart Connect now routes calls to the most appropriate available user
Auto-reconnect is now enabled by default for new roles
Non-admin users can now view role and routing scheme lists
Route type is now shown in the call details

Fixed

Fixed an issue where long contact or company names caused errors

Androidv1.4.1213 Jun 2018

Added

Out of office — set your status and let callers know you're away
Smart presence — your status updates automatically based on your activity
Geofencing-based presence updates

iOSv1.5.x12 Jun 2018

Added

Smart Presence (geofencing): automatically update your presence based on office location
Sentry error reporting with authenticated user context
iPad support (basic UI compatibility)

Changed

Upgraded Microsoft authentication library from 3.0 to 4.0
Migrated contact database to GRDB for improved performance
Presence no longer overridden to Available on token refresh

Removed

Notification and toast alerts for geofencing events
Notification section from the permission page

May 2018

APIvv0.8.029 May 2018

Added

Contacts are now shown on the enriched call view
Call log now updates in real time on your devices
Recordings are now included in call completion events
Transfer events are now included in call data

Fixed

Fixed an issue where voicemail failed when no email address was configured
Fixed an issue where role calls continued after the caller had already hung up

Androidv1.4.1024 May 2018

Fixed

Fixed Bluetooth audio dropping during calls
Fixed speaker staying on after ending a call
Fixed simultaneous call setting not saving correctly

APIvv0.7.418 May 2018

Added

HubSpot CRM integration is now available with contact syncing and call engagement tracking
Call events are now sent to your CRM when calls complete

APIvv0.7.04 May 2018

Added

Role calls now auto-reconnect if the connection drops
Route information is now included in call details

APIvv0.6.52 May 2018

Fixed

Fixed an issue where warm transfers did not end correctly
Fixed an issue with voicemail call hangup handling

April 2018

APIvv0.6.026 Apr 2018

Added

Call logging is now enabled for all customers
Billing verification is now required before purchasing a number
User invitation emails are now sent when adding team members

Fixed

Security and stability improvements

APIvv0.5.526 Apr 2018

Added

Team calls are now logged as conversations
Call status updates are now tracked for client calls

Fixed

Fixed an issue where team call status was incorrect when the call ended

March 2018

APIvv0.5.022 Mar 2018

Added

You can now select outbound numbers by region for NZ and AU
All calls are now logged with duration, direction, and status

Fixed

Fixed a memory issue affecting API performance
Fixed an issue where phone numbers were not formatted correctly

APIvv0.4.715 Mar 2018

Added

You can now upload custom voicemail messages per role

Fixed

Fixed an issue where voicemail messages could not be uploaded to new routes
Fixed an IVR routing issue

February 2018

APIvv0.4.026 Feb 2018

Added

IVR now supports priority-based role calls
Your preferred outbound number is now shown on your profile
You can now view all role members for your organisation

Improved

New admin users are now automatically added to the default role on signup

APIvv0.3.521 Feb 2018

Added

You can now transfer calls to external numbers
Calls now automatically retry on failure

Fixed

Fixed an issue where user voicemail message settings were lost

January 2018

Androidv1.4.524 Jan 2018

Added

Make calls via Google Assistant or from SMS messages

Fixed

Fixed incoming calls being blocked by the ratings screen
Fixed issues when receiving multiple calls at the same time
Fixed missed call handling when dismissing the in-call screen

Androidv1.4.011 Jan 2018

Fixed

Fixed in-call screen not closing after a call ends
Fixed audio issues during phone calls

Androidv1.3.710 Jan 2018

Added

Blind transfer — instantly transfer a call to another team member or number
Custom ringtone — choose your own ringtone for Cradle calls

Fixed

Fixed warm-to-cold transfer not completing correctly
Fixed status showing "on a call" after quickly hanging up

APIvv0.3.010 Jan 2018

Added

You can now blind transfer calls to other users
Users now have a separate default voicemail message
Voicemail is now accessible via blind transfer

Fixed

Fixed an issue where failed round-robin calls did not go to voicemail

APIvv0.2.18 Jan 2018

Fixed

Fixed an issue where failed calls did not route to voicemail

December 2017

Androidv1.3.428 Dec 2017

Fixed

Fixed login session not refreshing after a password change
Fixed calls becoming invisible when Android developer options are enabled
Fixed status not returning to available after ending a call

Androidv1.3.119 Dec 2017

Added

Real-time presence — see who is available, busy, or on a call across your team
Presence settings — control your availability status
Presence indicators in call log with coloured status dots
Hang up calls from the ongoing call notification
Team search now shows presence colours

Changed

Call log now keeps up to 150 entries

Fixed

Fixed incoming calls failing when your session had expired
Fixed some call log entries not being callable

iOSv1.4.x12 Dec 2017

Added

Custom ringtone selection in Settings with checkmark indicator
Blind transfer support alongside warm transfer
Call connected confirmation sound for incoming calls
iPhone X UI support: adjusted layouts for notch, launch images, and safe areas
Swipe-back gesture on contact detail, call detail, help, and privacy policy screens
Intercom event tracking with WiFi SSID, network type, and call SID
Firestore integration for real-time presence data with `updatedBy` field
Cache contact loading for offline use and improved performance
New presence status options with real-time colour indicators

Changed

Settings page redesigned: combined privacy policy and terms of service, updated help guide link
Moved Intercom support from the old location to the Settings tab
Call duration display changed from seconds to minutes
Date format standardised to ISO 8601 (`yyyy-MM-ddTHH:mm:ss+hh:mm`)
Tab layout reordered: Team tab and Settings tab swapped
Transfer alert text updated
Connected music now plays without a 2-second delay
Splash screen and call animations resized for iPhone X

Fixed

Microsoft 365 login failure caused by OAuth2 WebViewController
"Stuck on a call" presence status not clearing
Rating view dim-screen and constraint issues on iPhone X
Navigation bar covering empty ghost element on the Recent tab
Large title animation glitch on first launch
Weird tab bar animation when swiping back
Network check added before placing client calls
In-call keyboard position on iPhone 7 Plus
Search result controller display issues

iOSv1.3.012 Dec 2017

Added

Real-time presence system powered by Firestore
Separate Firebase projects for production and development environments

Changed

Team icon colour changed from orange to blue
"Offline" status renamed to "Invisible"
Presence dot size increased from 12px to 22px in Settings

Fixed

Presence dot colour disappearing when selected
Call log contact image rendering issues
Call log contact detail image not displaying
Recent tab time label flashing when presence updates
Call log limited to 50 records to improve scroll performance
Contact loading moved to background thread for smoother UI

APIvv0.2.012 Dec 2017

Added

Call routing now considers user presence for round-robin distribution

APIvv0.1.16 Dec 2017

Added

Real-time features now available via Firebase

November 2017

Androidv1.2.930 Nov 2017

Fixed

Fixed phone calls being incorrectly rejected in some cases
Fixed anonymous call showing a call-back button in the log
Fixed in-call screen not closing after a connection failure
Fixed phone number formatting for queue calls

APIvv0.1.028 Nov 2017

Improved

Default phone number limit per organisation increased to 3

APIvv0.0.1920 Nov 2017

Added

Sign in with Google SSO
Make and receive calls from your browser
Configure call routing with IVR, voicemail, numbers, and roles
Organise your team into roles for group call handling
Set business hours for call routing
Send and receive SMS messages
Manage your billing, credit card, and address details
Set up routing schemes to control how calls flow through your organisation
Welcome messages play before connecting role calls
Default call routing is configured automatically on signup

Improved

Your default outbound number is now used as caller ID

Androidv1.2.76 Nov 2017

Added

Call quality ratings — rate your call experience to help us improve
Simultaneous call toggle in settings sidebar

Fixed

Fixed Microsoft personal account login crash
Fixed non-stop ringing on calls from anonymous numbers

October 2017

Androidv1.2.019 Oct 2017

Added

Team page — see your team, their roles, and search for colleagues
Country code selector with flag display
Phone number formatting throughout the app
Search by user name in the keypad screen
Cradle available as a calling option in your Android dialer
Splash screen

Fixed

Fixed Bluetooth not working after a phone call
Fixed ringtone not stopping in some cases
Fixed contacts and recents occasionally disappearing
Fixed login layout on small screens

September 2017

Androidv1.1.518 Sept 2017

Added

Call transfer — hold and transfer calls to team members or queues
Network status indicator when offline

Changed

Call log now shows client and queue call types
Speaker defaults to off

Fixed

Fixed Microsoft login not returning access token

iOSv1.2.x12 Sept 2017

Added

Team tab showing organisation members with roles
Transfer list with alphabetical ordering (shows email if name is unavailable)
Forbidden transfer indicator for client calls
Country code selector with manual default country code option
Contact search by name across all tabs
Add new contact from the dial pad
Permission detail page explaining microphone and contacts access
Call rejection logic: second incoming call auto-rejected when already on a call
Rating view after calls for quality feedback
Missed call highlighting in the call log
Missed call badge and lock-screen notifications
iOS 11 CallKit icon

Changed

Localisation updated to English, Simplified Chinese, and Traditional Chinese
Date format follows device system settings
Search rules improved for contacts and call log
Database migrated to use system contacts with lazy-loading arrays
Call log begin time now shows full timestamp (previously only minutes)
Client name parsing improved in call log entries
Intercom registration deferred until the user has an organisation
Phone number formatting changed to readable international format

Fixed

Speaker staying on after call ends
Dial pad not clearing after a call
Transfer list display issues
Search crash in contacts and call log (index out of range)
Incoming call issues with new Twilio API
Cancelled call records in system call log
Strange/invalid phone numbers handled gracefully with special display text
Call log flash on update

Removed

Dial pad number outline (per design confirmation)

Androidv1.0.04 Sept 2017

Added

Office 365 / Microsoft login
Search contacts and recents

June 2017

iOSv1.1.x27 Jun 2017

Added

Call transfer: warm transfer between team members with transfer list UI
Call hold functionality
Microsoft 365 login support alongside Google sign-in
Mute from the lock screen via CallKit
Intercom integration for in-app support and event tracking
Permission alerts for microphone and notifications with explanatory prompts
Presence API integration with status indicators
Tutorial/onboarding flow (reduced to single page)
Country code detection from IP address
Animated splash screen and call transitions
Rating view for post-call feedback (scoring with comment)
New contact detail page design

Changed

Migrated to Swift 3.0 with CallKit support
Updated Twilio SDK (multiple iterations through beta releases)
Login page redesigned with Microsoft 365 and Google options
Dial button, search bar, and incoming call background updated
Rating view text changed ("Pretty Good" to "Good")
Version numbering standardised (1.0 to 1.1)
Ringtone replaced with new default
Google authentication token cached for faster login

Fixed

Bluetooth audio device switching (works between BLE devices, known limitation switching to wired headphones)
Incoming call page auto-dismissing
Contact detail "show more" opening add-new-contact instead of detail view
Crash when adding a new contact from the Contacts tab
Token expiry handling for both Google and Microsoft accounts
Incoming page not dismissing when the other agent hangs up during transfer
Call status not resetting properly
Various small-screen (iPhone SE) layout constraint issues

Androidv0.x6 Jun 2017

Added

Make and receive calls from your Android device
Contact list, detail view, and editing
Call log with history
In-call screen with keypad, mute, speaker, and Bluetooth
Google and Microsoft login
Incoming call screen with answer and reject

Earlier releases

iOSvUnreleased

Added

Team page redesigned with 4 sub-tabs (My Team, Groups, Contacts, Companies)
Xcode Cloud CI/CD pipeline for automatic TestFlight releases
Encrypted configuration for secure CI builds
Sentry error capture for critical error paths
Network retry logic with exponential backoff for unstable connections
Keychain storage for sensitive authentication tokens
Secure configuration management replacing hardcoded credentials
Country detection via Cradle verify endpoint

Changed

Migrated from MagicalRecord to native Core Data
Upgraded Alamofire from 4.8.2 to 5.9
Replaced SwiftGifOrigin with SwiftyGif
Updated Swift language version from 4.2 to 5.0
Replaced deprecated UIWebView with WKWebView
Replaced force-tries and force unwraps with safe error handling throughout the codebase
Migrated HTTP endpoints to HTTPS
Updated Xcode project for Xcode 16 compatibility
Disabled iOS 26 Liquid Glass effect on tab bar
Reduced main tab bar from 5 to 4 tabs

Fixed

N+1 database queries in contacts manager causing performance issues
Tab bar icons and appearance on iOS 15+
Compiler warnings across the codebase
Call log display reliability
Country code parsing for the Cradle verify endpoint
Timer retain cycles in login service
DialPad keyWindow deprecation warning

Removed

SVProgressHUD dependency
MagicalRecord dependency
Sensitive token logging from production builds
Console logging to Documents directory

Security

Enforced App Transport Security across all network requests
Moved OAuth client IDs from hardcoded values to secure configuration
Moved sensitive tokens from UserDefaults to Keychain
Fixed Firebase closure retain cycles with weak references