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  • What's New
    • Cradle support hours and contact
    • First-time setup checklist
    • How do I get set up?
    • I can't sign in to Cradle
    • Installing Cradle on Linux
    • Installing Cradle on macOS
    • Installing Cradle on Windows
    • Installing the Cradle desktop app
    • Multi-factor prompts from Google or Microsoft
    • Setting up your team in Cradle
    • Signing into the Cradle desktop app
    • Signing out and switching accounts
    • Uninstalling and reinstalling Cradle
    • Updating the Cradle desktop app
    • Where to find call recordings
    • About WhatsApp message templates
    • Bluetooth headsets
    • Calling a Group
    • Changing your name or email
    • Choosing your microphone and speaker
    • Click to call using Cradle
    • Cradle Chrome extension
    • Customising the ringtone
    • Desktop app call log
    • Desktop App Default Country Code
    • During a call on the desktop app
    • Enabling Cradle notifications for messages
    • Headset options
    • How do I control call recording on my computer?
    • How does presence work?
    • I can't access this feature
    • I can't make international calls
    • Making calls with the desktop app
    • Receiving calls on the desktop app
    • Replying to an SMS
    • Sending a WhatsApp message from the desktop app
    • Sending an SMS from the desktop app
    • Setting up your Jabra headset
    • Setting your status
    • Signing in on multiple devices
    • SMS availability today
    • Syncing Cradle presence with Microsoft Teams
    • The shared SMS inbox
    • The WhatsApp 24-hour window
    • WhatsApp and SMS on the same number
    • WhatsApp availability today
    • Where admin tasks live
    • Where your contacts come from
    • Why does my Cradle SMS need a separate number?
    • Windows audio setting recommendations
    • Wrap-up time
    • How do I control call recording on my iOS device?
    • iOS Smart Presence
    • Making a call on the Android app
    • Making a call on the iOS app
    • Setting up Cradle on Android
    • Setting up Cradle on iOS
    • Some things to know about Android
    • Transferring a call
    • Transferring a call on the iOS app
    • Turning off voicemail on your mobile
    • Adding someone to a call already in progress
    • Emergency calling
    • How to do a blind transfer
    • How to do a cold transfer
    • How to do a warm transfer
    • How to start a conference call
    • In-call controls, hold, mute, and the dial pad
    • Transferring calls, overview
    • Voicemail overview
    • What do I need to know about call recording with Cradle?
    • Why can't I call international numbers?
    • BYOC (Bring Your Own Carrier) details
    • How can I port my current number to Cradle?
    • How do I set up my numbers?
    • Phone numbers in Australia
    • Phone numbers in New Zealand
    • Phone numbers in the United Kingdom
    • Set up Call Diversion
    • What regulations does Cradle have for number purchases?
    • Benefits of Cradle and FYI
    • Benefits of Cradle and Xero
    • Benefits of Cradle and XPM
    • Cradle + HubSpot workflow: SLA assurance
    • Cradle + HubSpot workflow: welcome email
    • Cradle and HubSpot
    • Cradle and HubSpot workflow: dealing with voicemail
    • Cradle and HubSpot workflow: phone call attribution
    • Disconnecting FYI
    • Disconnecting HubSpot
    • Disconnecting Xero
    • Disconnecting XPM
    • Enrol a qualified call into a sequence
    • How can I add contacts to HubSpot from Cradle?
    • How do I find information about my HubSpot contacts in Cradle?
    • How does Cradle match up my HubSpot contacts?
    • How SMS messages appear in FYI
    • How SMS messages appear in HubSpot
    • How to get FYI set up to work with Cradle
    • HubSpot reporting: who needs a call?
    • HubSpot workflows and automation with Cradle
    • Raise a task when a customer leaves a voicemail
    • Reconnecting after a permissions change
    • Report on inbound vs outbound calls in HubSpot
    • Send a welcome or thank-you email on qualification
    • Send an automated follow-up via email or SMS when a contact leaves a voicemail
    • Setting up the Xero integration
    • Setting up the XPM integration
    • Support callback booking
    • Using the Cradle webhook API
    • What does Cradle + HubSpot do with my contacts and companies?
    • What information shows up in the call engagement in HubSpot?
    • What properties does Cradle add into HubSpot?
    • Xero integration FAQs
    • XPM integration FAQs
    • How can I update my billing information?
    • How do I cancel my account?
    • How does Cradle's pricing work?
    • Advanced Group settings
    • Call log page
    • Call summary tips and tricks
    • Change the default caller ID
    • Cradle availability and service level
    • Cradle installation for IT administrators
    • Custom Rule voice menu recording
    • Customise recordings
    • Customise the Group voicemail recording
    • Customise the Rule voicemail recording
    • Firewall settings for Sophos UTM 9
    • General networking guidelines
    • Get Cradle working with Streamline
    • Getting SMS switched on for a Cradle number
    • Holiday or shutdown period? Prep your phones
    • How can calls be sent to a mobile?
    • How can I control call recording?
    • How can I invite my team?
    • How do I create Groups?
    • How do I remove a person?
    • How do I set rules for incoming calls?
    • How do I update an email address?
    • How to ensure Windows respects DSCP headers
    • How to get in touch with us
    • Is my internet good enough?
    • Security overview
    • Smart Connect
    • What if your team are going on holiday?
    • What is the Groups report?
    • What's the Cradle dashboard?
    • What's the Overview report?
    • What's the People report?
    • Writing a good call summary prompt
    • A call or message isn't logging to my CRM
    • Audio and headset issues on Windows
    • Audio cuts out on Windows with a Bluetooth headset
    • Audio issues on Linux
    • Audio issues on macOS
    • Calls drop or sound choppy
    • Cradle on hotel Wi-Fi
    • Cradle says I'm offline
    • Cradle with a VPN
    • Echo or robotic audio
    • I can't hear the other person
    • I can't see the messaging icon
    • I'm not getting notifications for incoming messages
    • Is Cradle online?
    • Microphone permission on Linux
    • Microphone permission on macOS
    • Microphone permission on Windows
    • The app crashed, sending logs to support
    • The app is slow to start
    • The other person can't hear me
    • What do I do if Cradle won't log in?
    • What does it mean if my calls are marked as spam or private?
    • Why a caller's name isn't showing up
    • Why am I not receiving calls?
    • Why did my message fail to send?
    • Why is this number greyed out?
    • Your session has expired
    • Acknowledgements
    • Cradle Terms of Access
    • Fair Use Policy