Click to call using Cradle

If a phone number on a web page is wrapped in a tel: link, clicking it can launch Cradle and dial the number for you. With one extra setting in your browser, you can skip the "Open Cradle?" prompt and have it dial straight away.

Where this is useful

HubSpot

Click the phone icon next to a contact's number, or click a number inside a call engagement in the activity timeline. Cradle dials.

Customer websites

Most businesses link their phone numbers in headers, footers, and "contact us" pages. Click and see if Cradle picks it up.

Other CRMs

If your CRM wraps phone numbers in tel: links, the click-to-call flow will work there too.

What happens when you click

A small "Open Cradle?" prompt appears. Click Open Cradle (or whatever your browser labels it) and the call starts.

Skipping the prompt every time

The "Open Cradle?" prompt has an Always allow checkbox in most modern Chrome and Edge versions. Tick it the first time you see the prompt and you won't be asked again on that site.

If you don't see an Always allow option, you can add it manually.

macOS

Open Terminal and run:

defaults write com.google.Chrome ExternalProtocolDialogShowAlwaysOpenCheckbox -bool true

Restart Chrome, click any tel: link, and tick the new checkbox.

Windows

1. Open the Registry Editor (type regedit in the Start menu).

2. Go to HKEY_LOCAL_MACHINE\SOFTWARE\Policies, then create the keys Google and Chrome so the full path is HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Google\Chrome.

   

3. Inside the new Chrome key, right-click and add a new REG_DWORD value called ExternalProtocolDialogShowAlwaysOpenCheckbox.

   

4. Right-click the new value, choose Modify, and set the hexadecimal data to 1.

   

5. Close the Registry Editor.

Restart Chrome, click a tel: link, and tick the Always allow checkbox the first time it appears.