Everything Cradle can do
From table-stakes calling to category-defining AI tools.
What you didn’t know you needed
The features customers didn’t expect from a phone system — but now can’t live without.
AI call summaries
Accurate summaries of your conversations saved in the right place every time.
AI call transcription
Full, compliant transcriptions as soon as your call ends.
FYI integration
Save time and stay compliant with call logs on every call straight in FYI
HubSpot conversation intelligence
Push AI call insights directly into HubSpot.
HubSpot integration
Deep HubSpot integration for sales and support teams.
Post-call workflows
Automate actions after calls finish.
What sets us apart
Features for real teams and real workflows.
API access
Access call data via APIs and webhooks.
Desktop–mobile call handoff
Transfer calls between the desktop and mobile apps seamlessly.
Enriched caller context
See who’s calling and why before you answer.
NZ-based support
Local, hands-on support from people who know your business.
Everything you’d expect — done properly
All the fundamentals, implemented properly and without compromise.
Business hours routing
Ensure calls get to the right place inside and outside business hours
Call conferencing
Add additional participants to live calls, including external numbers.
Call reporting
Powerful information to improve how you engage with your clients
Call transfers
Transfer calls to other users in the way that works for your business.
Concurrent calls
Make and receive multiple calls at the same time without line limits.
Desktop apps
Cradle desktop app for macOS and Windows.
Desktop Notification
Get alerts the moment someone calls
Fail-safe routing
Every call answered, even when something goes wrong
Inbound calling
Receive inbound phone calls on Cradle numbers across desktop and mobile.
International numbers
Operate globally with international phone numbers.
Local phone numbers
Purchase and manage local phone numbers for your business.
Local Presence
Use the most local number from your company's numbers when calling your customers
Mobile apps
Native iOS and Android apps for calling on the go.
Number porting
Keep your phone numbers when you move to Cradle
Outbound calling
Make outbound calls from Cradle using your business number.