Cradle offers several ways to transfer calls between members of your team.
Blind transfer:
Transfer the call directly to another user. They answer and speak to the client straight away.
Cold transfer:
Place the client on hold and speak to the person you are transferring the call to before connecting the client.
Warm transfer:
Bring all three participants into the call together, allowing you to make introductions and explain the reason for the call before leaving them to continue.