Call reporting is a flexible tool that allows you to see how calls move through your team, how your time is spent among clients, and how many calls are missed. Use this information to ensure your time is used effectively and your clients have a great experience when they call.
Client experience:
Break down how calls are answered, where they end up, and how many are missed. View this by time of day to see whether your team needs more support.
Never leave a client waiting:
Unreturned missed calls are highlighted to ensure they are followed up as soon as possible.
KPI tracking:
Track key performance indicators such as call answer rate, time spent with specific clients, and time to answer calls to support your business goals.