Smart connect uses historical call data to route callers to the best person. Repeat callers are automatically sent back to someone they’ve spoken with before. This creates continuity and better customer relationships.
Smarter call routing:
Smart connect looks at past call history to send callers to the right person faster.
No more starting over:
If someone calls again, they're automatically connected with the same person that they've spoken with before.
Better customer connections:
That consistency makes conversations smoother and helps build stronger, more personal relationships.