Caller context shows you who is calling and provides context before you talk to them, allowing you to answer every call with confidence.
See who is calling:
Cradle shows you who is calling, what business they work for, who and when they last spoke with your company.
Automatically launch your system:
Cradle provides links to your clients page so that you can view open work and get up to speed as soon as possible. This can be set to automatically open on answering the call.
Answer with confidence:
Seeing this information allows you to answer every call knowing who is on the other end, what they are likely going to talk about, and have their documents in front of you.