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J
Joel Frost
2 posts
Blog
"Have you submitted a ticket for that?" Using tickets in HubSpot
I grew up working in very traditional call centre environments. You took the call or any customer interaction, then you wrote the ticket!
Blog
Change is as good as a holiday, right?
How we at Cradle have up'd our game with customer support and brought all of our customer communication under one (proverbial) HubSpot roof. Giving our customers a great experience has been as much about our internal processes, as the tools we use to implement them.