Smart routing checks who a client usually deals with when they call, giving them the option to skip regular routing and connect straight to the call.
Straight to it:
Smart routing lets your team get straight to helping clients, delighting them and reducing time spent on the phone.
Full control:
Turn smart routing on or off for each rule in the Admin Portal. You choose where calls end up.
No more number banks:
With smart routing turned on, you won’t need hundreds of phone numbers for clients to reach the right person.