Contact owner routing checks who is responsible for a contact when they call in and gives that user the opportunity to answer the call. If they are busy, the call is sent through to the regular routing option.
Great client experience:
Let your clients get straight through when they call, reducing time spent by other team members and making them feel valued.
No more number banks:
With contact owner routing enabled, you don’t need a direct dial number for each user. This reduces admin work when there are team changes and streamlines the client experience.
Full control:
Turn contact owner routing on or off for each phone number, giving you control over where each call ends up.